If any item you purchase from Hopes Held High (including individual items) is damaged or faulty then we will provide a replacement product provided the item is returned within 15 days with proof of purchase.

If you intend to seek a refund or replacement, please contact us via our contact page. Please include your details and reason for the return, and provide photographic evidence of any visible damage to the item/s. If we ask you to return the item, Hopes Held High will bear the costs of all domestic return shipping